Return & Refund Policy

Return & Refund Policy

For your satisfaction, we provide solutions if any of these situations occur.

Wrong Food If you get different from the receipt, we are really sorry. Please call the restaurant as soon as possible. You will arrange with the restaurant for either exchange or refund. And you will arrange with the restaurant for either you to come pick up or ask them to redeliver the correct food within 3 miles** in the same delivery time frame with your previous order for free. For credit card, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash, you will be asked to pay the balance if the new food has more value than the wrong food. You will receive a refund if the new food has less value than the wrong food. In some cases, we may offer you a store credit.Your order will be priority if you come to pick it up. All cases, please return the wrong food in the original container(s)* to our driver or our cashier to avoid additional charge.

Missed Food It’s a rare case, but possible. Please call us as soon as you notice that we miss one or more items on your order. You will arrange with the seller restaurant to either come to pick up or ask them to redeliver the food within 3 miles* in the same delivery time frame with your previous order for free. You may cancel the missed food before we cook without any question, and we will refund you with a store credit.Your order will be priority if you come to pick it up.

Bad Food* We cook your food with only the finest and the freshest ingredients with USDA certified, no MSG and preservative. Please call us if it’s caused by bad handling, bad packaging, strange objects in the food or spoilage. We will cook new ones and make sure they are the best. You may change your food to something else in case of spoilage, and we will correct your receipt. You will arrange with the seller restaurant to either come to pick up or ask them to redeliver the food within 3 miles** in the same delivery time frame with your previous order for free. Some cases, we may offer you a store credit in the dollar amount of the bad food.Your order will be priority if you come to pick it up. All cases, please return the bad food in the original container(s)* to our driver or our cashier to avoid additional charge.

Don’t Like The Food* Some cases you may get exchange or a store credit in dollar amount only. There won’t be any refund in cash. For exchange, you may not get the differences of the value of the food back. If the new food has more value, you will be asked to cover the balance. You will arrange with the seller restaurant to either come to pick up or ask them to redeliver the food within 3 miles** in the same delivery time frame with your previous order for free. A $5 delivery fee will apply.Your order will be priority if you come to pick it up. All cases, please return the food in the original container(s)* to our driver or our cashier to avoid additional charge.

Get Food Delay We understand that everyone is hungry when they call us. We’re trying real hard to deliver the food to you at our best. For some reasons we delay your order more than our normal delivery time frame, you may get 20% off of the bill back in a store credit or cancel your order without a question from us.Your order will be priority if you come to pick it up.

Return / Cancel Sorry, no refund if you change your mind after all the food has been cooked. You may get a store credit for the half of the bill in some cases. Please contact us for more information.

Complimentary Food Sorry, no refund on any complimentary food. You may get exchanges for some reasons. Please contact us for more information.

Contact Information We welcome your questions or comments regarding this Return and Refund Policy. If you believe that we have not adhered to this policy, please contact us at:

Ardee Enterprises, Inc.
P.O. Box 920928
Houston, Texas 77292-0928

Email Address: customerservice@ardee.com

Telephone number: 713.382.8660

Effective as of January 01, 2018

* If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it is not due to spoilage and/or unusual objects in the food. Please contact us for more information.
** Redelivery address cannot be different from the previous one. Limited 3 mile driving distance. We will refund you with a store credit only if you don’t come to pick up your food.